Inside Sales / Order Desk Specialist – Pipe, Valve & Fittings

Position Overview:

We are seeking a highly experienced Inside Sales / Order Desk Specialist with a minimum of 10 years of experience in the pipe, valve, and fittings (PVF) industry.

This is a senior-level position for someone who has a deep understanding of the PVF business and is highly skilled in quoting, procurement, order management, customer service, and product sourcing.

The ideal candidate is not only technically knowledgeable but also personable, energetic, and confident. You will be dealing with customers, suppliers, salespeople, and internal team members every day, so excellent communication skills and the ability to build strong relationships are essential.

We are looking for someone with a vibrant personality, a positive attitude, and the ability to remain calm and professional under pressure. A good sense of humor is a big bonus!

Key Responsibilities:

Manage customer inquiries, quotes, orders, and requests from initial contact through completion.
Prepare accurate, competitive, and timely quotes for pipe, valves, fittings, flanges, and related products.
Provide expert product knowledge and recommend appropriate products or alternatives based on customer requirements.
Review specifications, drawings, bills of material, and customer requirements to ensure accurate quoting and order fulfillment.
Handle procurement and purchasing at a high level, including sourcing material, obtaining supplier pricing, negotiating pricing where appropriate, and confirming availability and lead times.
Utilize established supplier and manufacturer relationships to source products efficiently and competitively.
Maintain a strong understanding of PVF market pricing, availability, lead times, and product alternatives.
Enter and manage sales orders and purchase orders accurately.
Coordinate with customers, suppliers, warehouse personnel, outside sales, and management to ensure orders are processed and delivered efficiently.
Follow up on quotes, purchase orders, backorders, and deliveries.
Expedite orders and proactively resolve shortages, substitutions, discrepancies, and delivery issues.
Communicate clearly and professionally with customers and suppliers regarding pricing, availability, specifications, and delivery requirements.
Support outside sales and management with product knowledge, pricing, sourcing, and customer service.
Take ownership of customer requirements and see orders through to successful completion.

Required Experience & Qualifications:

Minimum 10 years of hands-on experience in the pipe, valve, and fittings industry.
Extensive knowledge of industrial pipe, valves, fittings, flanges, and related PVF products.
Demonstrated expertise in quoting and procurement.
Strong understanding of PVF specifications, materials, sizes, schedules, pressure classes, end connections, and industry standards.
Proven ability to interpret specifications, drawings, BOMs, and customer requirements.
Strong understanding of pricing, margins, freight, lead times, and purchasing.
Established knowledge of PVF manufacturers, suppliers, and distribution channels.
Strong computer and ERP/order management system skills.
Exceptional attention to detail and organizational skills.
Ability to manage multiple priorities and deadlines simultaneously.

Personality & Communication:

We believe personality matters in this position.

The successful candidate will be:

Personable and approachable, with the ability to build relationships quickly.
An excellent verbal and written communicator.
Confident dealing with customers, vendors, and coworkers at all levels.
Energetic and positive, with a vibrant personality.
Comfortable working in a fast-paced environment where priorities can change quickly.
Able to work effectively under pressure while maintaining accuracy and professionalism.
A strong team player who enjoys working with people.
Self-motivated and capable of taking ownership without constant supervision.
Someone who takes pride in providing exceptional customer service.
A good sense of humor is a big bonus! We work hard, but we also believe you should enjoy the people you work with.

The Ideal Candidate:

You are someone who knows PVF inside and out. You understand what the customer is asking for, know where to source it, can build a competitive quote, and can manage the details required to get the order across the finish line.

You are equally comfortable discussing technical product requirements with a customer, negotiating pricing with a supplier, and working through an urgent order when things get busy.

Most importantly, you are a relationship builder. You understand that great service, responsiveness, product knowledge, and a positive attitude are what keep customers and suppliers coming back.

Why Join Us?

This is an opportunity to become an important part of a team where your experience, industry knowledge, personality, and initiative are valued.

If you have 10+ years of PVF experience, are highly skilled in quoting and procurement, thrive under pressure, and enjoy working with people, we want to hear from you.

Bring your experience. Bring your personality. Bring your PVF expertise. And if you can make us laugh along the way, even better.

Xceed Supply Ltd.

Inside Sales / Order Desk Specialist – Pipe, Valve & Fittings

About the Job